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The Susquehanna Valley Chapter works in conjunction with the American Payroll Association to provide outstanding networking, education opportunities and professional development resources through chapter meetings, study groups, statewide/regional conferences and community outreach.

To learn more, go to 

The Susquehanna Valley Chapter of the American Payroll Association is a 501(c)3 non-profit organization. 

Mailing Address:

Susquehanna Valley Chapter of the American Payroll Association

PO Box 7478 

York, PA  17404

Job Posting - HCM Account Manager

  • Friday, October 20, 2017 2:11 PM
    Message # 5323908


    JOB TITLE:  HCM Account Manager


    REPORTS TO:  VP of HCM Operations                                 

    UPERVISES:  n/a

    FLSA STATUS: Non-Exempt                                               

    DATE:  10/20/2017

    Email Paytime, Inc. Human Resources 

    POSITION SUMMARY:  The HCM Account Manager will be primarily responsible for providing day to day support to Paytime clients on our Human Capital Management (HCM) web-based software application. 


    • Responsible for being knowledgeable on all system features.
    • Responsible for ensuring client payrolls are processed within the time frames established.
    • Monitoring of Payroll Schedule and following up with clients that have not submitted payroll as scheduled.
    • File account folders and any miscellaneous client information in the client folders.
    • Responsible for maintaining professional relationships with all clients and co-workers.
    • Responsible for answering and responding to client inquiries in a timely manner and giving outstanding customer service at all times.
    • Responsible for researching client problems and finding resolutions in a timely manner to be tracked through HUB, our CRM.
    • Once a client is moved from Implementation to Account Management, being responsible for additional module implementations including but not limited to:
    • If applicable, time and labor management module
    • If applicable, performance management module
    • If applicable, benefit management module
    • If applicable, applicant tracking module
    • If applicable, all other human resources related information
    • Responsible for conducting both in person and virtual training sessions for clients as needed.
    • Perform other job related duties as assigned.



    While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 10-20 pounds.  Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information. The incumbent is frequently required to sit, reach with hands and arms, talk and hear.

    WORK ENVIRONMENT/WORKING CONDITIONS:  Climate controlled office environment located in a business park.  Some travel to client sites (10-25% of time), of varying environments.


    • PHR, SHRM-CP, SPHR, SHRM-SCP, CPP or FPC preferred
    • Valid Driver’s License is required
    • Ability to effectively communicate with all levels of employees and management, including executives in both oral and written form
    • Knowledge of payroll and human resource concepts preferred
    • Ability to research and analyze various different types of data
    • Basic knowledge of MS Internet Explorer, Outlook and Office
    • Ability to develop specific goals and to organize, prioritize and accomplish work
    • Develop constructive and cooperative working relationships and maintaining them over time
    • Ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulations or law

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